Job Listing
IT/Cloud Support Engineer
Company Profile
Plant Prefab is the first Certified B Corporation™ prefabricated home builder dedicated to sustainable design, materials, and operations. We're creating a paradigm shift across the home building industry by custom prefabricating single-family and multi-family homes for individuals, architects, and developers in half the time of traditional builders.
Our patented Plant Building System™ enables us to efficiently construct almost any design, by any architect. Combining advanced engineering with customizable Plant Panels™ and Plant Modules™, the Plant Building System provides greater design flexibility, quality control, and time and cost efficiencies than both site-based construction and conventional prefabricated approaches. Clients can work with any architect they choose, including Plant’s award-winning, in-house design studio.
Funding for Plant was provided by Amazon, Obvious Ventures, and others. Nearly thirty Plant projects have been certified LEED for Homes Platinum or Gold, including the first home ever to achieve Platinum certification. Plant projects have garnered significant industry recognition including the AIA’s top sustainability award, Architizer’s Jury and People Choice Awards, Green Builder Magazine’s Home of Year, Business 2.0’s ‘World’s 11 Coolest Products,’ and Businessweek’s “Architectural Wonders of the World.”
Job Summary
Plant is seeking a talented IT/cloud support engineer to manage help desk tickets (O365, Windows OS, printer, and network-related issues) and support AWS/cloud server infrastructure management. This position will be the first hire for the IT support team and will be working with the current outsourced IT support organization, providing ample opportunity to influence the team's strategy moving forward. This position will be based in our Rialto, CA, or Ontario, CA offices and will be required to travel between these locations and any other future factories as needed. This position will report to the VP of Platforms (Software).
Core Responsibilities
Promptly manage help desk tickets.
Enforce company security protocols.
Install, monitor, and respond to hardware and software problems, including third-party desktop and cloud applications.
Support email-related issues (O365).
Help with server room maintenance, UPS backup batteries maintenance, server room cabling, etc.
Implement device upgrades for office workstations, servers, and network equipment.
Image and deploy hardware and software for new hires and acquisitions.
Use remote control tool to assist end-users when needed.
Resolve LAN/WAN issues such as network performance and connectivity.
Manage PC/laptop and other IT equipment, ensuring proper licensure and appropriate asset tagging and recording.
Create IT processes, network, hardware, and software documentation for different systems as required.
Required Knowledge, Skills, and Abilities
Minimum 2+ years of IT/cloud support experience
Advanced expertise with all current Microsoft desktop operating systems
Experience with Office 365 Suite, including O365 Outlook, Teams, and SharePoint (desk-top and web applications)
Experience with LAN and WAN technology and firewalls
Experience with help desk support
Knowledge of PC hardware, printers, and troubleshooting
Knowledge of IP networking/DHCP/VPN and Wi-Fi
Bilingual (English and Spanish) a plus
AWS (EC2/RDS) experience a plus
Benefits
Competitive compensation (salary, discretionary bonus, and stock options) commensurate with experience and skills
Excellent medical, vision, and dental insurance
The opportunity to work with great architects and meaningfully contribute to projects that improve the quality of life for people and the planet
Application Instructions
Please apply on Paylocity, taking care to complete all required fields.
Applicants must be authorized to legally work in the U.S.; sorry, no sponsorship is available. Applicants will be subject to passing a background check and drug screening. Plant Prefab has an ongoing commitment to diversity, equity, and inclusion.